The process of becoming a member of UCARE involves an audit in which an auditor from a certified UCARE center will determine if and how your center meets the 32 UCARE criteria. You will find these criteria again in the “audit report” in the general audit package that we will make available to each applicant. Together with sending that information we ask if you already have an auditor in mind – any head and deputy of a certified UCARE center can be an auditor. If not, we are of course happy to find one for you. Once an auditor is found, we will connect you and leave you to find a convenient date.
The audit can take place on site or via online conferencing. Which way you choose depends on the preferences of applicant and auditor, and of course on the current pandemic situation/restrictions in your area.
A video conference platform should be used for the audit on remote and the UCARE office will be happy to help if auditors or applicant UCAREs do not have access to such a platform. The UCARE office is ready to answer any questions on remote auditing that applicant centers may have.
To help the auditor to prepare the audit und to allow the UCARE Steering Committee to gain a deeper insight into your center as the audit report would allow, we ask that you send pre-prepared materials to the auditor and the UCARE office. This documentation should be reach us at latest 10 days before the audit takes place.
These materials should show how your center meets the 32 UCARE criteria and may include photos, certificates, and any other documents that you feel are appropriate to send to the auditor (please keep confidentiality laws in mind!). This documentation is a mandatory element of the audit process.
For both cases (on site or on remote audit) up to 2 hours should be scheduled for the audit meeting.
Below you will find examples of a first audit and a re-audit UCARE/ACARE center at the Faculty of Medicine Siriraj Hospital, Mahidol University that we think are exemplary.
ACARE First Audit Example
UCARE Re-Audit Example
After the audit visit, the UCARE steering committee will review the audit report that your auditor filled out and the UCARE office will inform you about the results. If the audit was successful, you will receive a UCARE certificate from us that is valid for two years.
If the audit was not successful, you will receive an explanation on which criteria your center should work on, after which another audit can be performed.
Watch a short video on the whole process here: